First verify if it plays from VLC:

1. if it plays from VLC:

Please contact us at support@datastead.com

2. if it does not play from VLC:

It is probable that what is missing is a SDP file describing the stream, including the SPS information that is required for the decoding.

The SDP file should look like this, by example for a stream on the IP address 239.255.0.1:10124

v=0
o=- 0 0 IN 239.255.0.1
m=video 10124 RTP/AVP 96
c=IN IP4 239.255.0.1
a=rtpmap:96 H264/90000
a=fmtp:96 sprop-parameter-sets=J0KAKouVAPAET8qAAA==,KN4BriAA
a=framerate:30

(the SPS parameters and frame rate are just an example, they must be replaced by the real values describing the stream)

Once the sdp file has been created, the stream can be opened by passing the following syntax to the RTSP/RTMP/HTTP/ONVIF DirectShow Source filter:

sdp://c:\folder\mystream.sdp